Refund & Cancellation Policy

At Oudhoor Fragrances, customer satisfaction is important to us. We strive to provide premium quality fragrances and a smooth shopping experience. Please read our Refund & Cancellation Policy carefully.

Order Cancellation

Orders can be cancelled only before they are processed or shipped.
Once an order has been dispatched, it cannot be cancelled.
To request a cancellation, please contact us immediately after placing your order.

Refund Eligibility

Refunds may be issued in the following cases:

You received a damaged product.
You received the wrong product.
Your order was cancelled before shipment.
The product is missing from the package.

Non-Refundable Items

Due to the personal nature of fragrance products, we do not accept returns or refunds for:

Opened or used products.
Change of mind after delivery.
Preference issues related to fragrance choice.

Damaged or Incorrect Orders

If you receive a damaged, leaked, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the package and product.

Refund Process

Once your request is reviewed and approved, the refund will be processed to your original payment method.
Refunds may take 5–10 business days depending on your bank or payment provider.